FAQ

It depends on your skin, but here's what most people notice: In the first week, your skin feels softer, calmer, and a little firmer. Nothing dramatic yet. By the end of the first month, things start to shift visibly. Tone evens out, dullness lifts, dark spots begin to fade, and your texture looks more refined. From month three onward, the real payoff kicks in. Your collagen has had enough time to rebuild, breakouts become rare, and your skin looks firmer and genuinely glowy.

Not at all. One step, once a day. In the morning, after cleansing, put a few drops in your palm and press it gently into your face and neck. Let it sink in for a minute, then follow with your moisturizer and sunscreen. That's it. No mixing, no waiting, no complicated routine.

Then you get your money back. No hassle, no pushback. We offer a 90-day money-back guarantee because we know real results take time. If you're not happy with what you see, just reach out and we'll take care of it. In some cases we may charge a small restocking fee, but that's it. You have nothing to lose by trying it.

Most skincare sits on the surface. Hydration, some temporary glow, nothing deeper. Our serum works at the signaling level, telling your skin to actually regenerate and rebuild. It's not masking the problem, it's fixing the process underneath.

Every ingredient in the serum was picked for being effective and gentle. That makes the serum a good fit for oily and acne-prone skin, dry and mature skin, combination skin, sensitive skin including rosacea-prone, and all skin tones. If you have a known allergy to any of the ingredients, or a skin condition you're being treated for, check with your dermatologist first. And if it's your first time using an active serum, patch-test a small area on your jaw before going all-in.

We pack quickly, so you've got about an hour. Email support@getdermeva.com with your order number and what you need changed — we'll catch it if we can. If it's already shipped, the easiest move is to let it arrive and start a return from there.

We currently ship to the United States, Canada, and the United Kingdom. If you're outside those regions, email support@getdermeva.com — we're expanding and may be able to help.

Upright, away from direct sunlight, room temperature. A bathroom shelf is fine, but a bedroom drawer is better — keeps the vitamin C stable for longer. Once you break the seal, use it within 12 months. The period-after-opening symbol on the carton has you covered.

About two months with daily use. The dropper dispenses a controlled amount — three or four drops covers your face and neck without waste. If you're using it morning and evening, you're looking at closer to one month per bottle.

Yes. The serum layers cleanly under moisturizer and SPF. It plays well with niacinamide, hyaluronic acid, and peptide creams. If you're also using a retinol or a strong exfoliating acid, use those in the evening and the serum in the morning — they don't need to share a step to work. When in doubt, patch-test the combination on your jaw first.

Yes to both. We don't test on animals at any stage — not us, not our suppliers. Every formula is vegan: no animal-derived ingredients, no beeswax, no lanolin, nothing. The serum is also fragrance-free and free from denatured alcohol and essential oils.

That's on us. Take a photo of the damage and email it to support@getdermeva.com with your order number. We'll send a replacement within one business day — no need to return the damaged item.

It comes by email the moment your order ships — usually within a few hours of placing it if you ordered before 2pm EST. Check your spam folder first. If it's been more than one business day and there's still nothing, email support@getdermeva.com with your order number and we'll sort it out.

All major credit and debit cards — Visa, Mastercard, Amex, Discover. We also accept PayPal, Apple Pay, and Google Pay at checkout. All transactions are processed over encrypted connections. We never store your card details.