Shipping policy

Last updated: April 2026

Dermeva ships to the United States, the United Kingdom, and Canada.

1. Where We Ship

United States (all 50 states plus DC), United Kingdom (England, Scotland, Wales, Northern Ireland), and Canada (all provinces and territories). If you are outside these regions, email hello@dermeva.com.

2. Shipping Rates

We offer flat-rate shipping at checkout and free shipping above a regional order threshold. Exact rates and the free-shipping threshold for your country are displayed at checkout, calculated from your delivery address.

3. Processing Time

Orders placed before 2pm EST on a business day are typically picked and dispatched the same day. Orders placed after that time, on weekends, or on US public holidays are dispatched the next business day. You will receive an email with tracking the moment your order ships.

4. Transit Times (estimates)

  • United States: 2–5 business days standard; 1–2 business days expedited where offered.
  • Canada: 3–7 business days standard; 2–4 business days expedited where offered.
  • United Kingdom: 4–9 business days standard, including customs clearance; 3–5 business days expedited where offered.

Carrier delays, weather, customs inspection, and peak shopping periods can extend transit by a few days.

5. Tracking

Tracking numbers are emailed when the carrier collects your parcel. If you have not received tracking within one business day, check your spam folder. If still missing, email hello@dermeva.com with your order number.

6. Customs, Duties, and Import VAT

US sales tax, Canadian GST/HST/PST, and UK VAT are calculated and collected at checkout where required by law, so most international shipments arrive with no further charges due on delivery. For shipments where applicable taxes were not collected at checkout, import duties may be charged by the destination customs authority and are the recipient's responsibility. If a parcel is refused on delivery for unpaid duties, the cost of return shipping and incurred fees may be deducted from your refund.

7. Risk and Title

Title passes to you when we dispatch. Risk of loss or damage in transit is ours until the carrier confirms delivery to your shipping address (or to a person you have authorised). If a parcel is marked "delivered" but you cannot find it, check with neighbours and your building's mailroom first, then email hello@dermeva.com within 7 days so we can open a carrier investigation.

8. Damaged or Incorrect Deliveries

Follow the steps in our Refund Policy. We do not require the damaged product to be returned in most cases.

9. Addresses and Re-Routes

You are responsible for entering a complete and correct address. We can change a shipping address before the order is picked (typically within one hour) — email hello@dermeva.com. Once dispatched, address changes depend on the carrier and may incur a re-routing fee.

10. PO Boxes and APO/FPO

We can ship to most US PO boxes via USPS. We are not currently able to deliver to APO/FPO addresses or to BFPO addresses in the UK.

Contact

Order-specific: hello@dermeva.com

Policy questions: support@getdermeva.com